Overview

This guide provides information about refunds available in the UISP CRM Module.

Table of Contents

1. Refunds in CRM
2. Refunds to the Original Payment Method

Refunds in CRM

Navigate to this section by going to <yourdomain>/crm/billing/refunds.

Refunds that are done under CRM → Payments → Refunds or in the client’s detail section (using the “+ Refund” button) only reflect the return of the payment in CRM and do not return the money to your client’s bank account or credit card. The CRM refund will only lower the clients’ credit and therefore, the money must be returned by the admin (either in cash or by returning the amount in the payment gateway's dashboard - Stripe, AuthorizeNet, IPPay, etc).

It is only possible to complete the refund if the client has credit available. Admins can issue a refund up to the client’s credit amount.

Refunds to the Original Payment Method

Since version 1.2. it is possible to issue a Stripe payment refund directly in CRM. This refund will lower the client’s credit and also return the money to the Client’s credit card or bank account.

1. A refund of a specific CC payment to the original payment method can be issued in Payment detail (CRM > Payments > Select Payment).

2. Then confirm to complete the refund.